Question 1

How quickly will I hear back from you?

Accepted Answer

We aim to respond to all inquiries within 4-8 business hours during weekdays. If you reach out on a weekend or holiday, expect a response first thing Monday morning. For urgent technical support issues, our team monitors critical alerts 24/7.

Question 2

What's the best way to contact Prestyj?

Accepted Answer

It depends on what you need. For sales questions or demo requests, use the form on this page or email sales@prestyj.com. For technical support, email support@prestyj.com or use the in-app chat. For partnerships or press inquiries, reach out to hello@prestyj.com. We'll route you to the right person.

Question 3

Can I schedule a demo before signing up?

Accepted Answer

Yes. We offer personalized demos for teams and agencies who want to see Prestyj in action before committing. Use the demo request form or email sales@prestyj.com, and we'll schedule a 20-minute walkthrough at a time that works for you. No pressure, no hard sell—just a genuine look at how we can help your business.

Question 4

Do you offer phone support?

Accepted Answer

We primarily support customers via email and in-app chat for faster, more efficient resolution and better documentation. However, for complex issues or onboarding calls, we're happy to jump on a video call. Just ask our support team and we'll set it up.

Question 5

What if I have a feature request or product feedback?

Accepted Answer

We love hearing from users. Email feedback@prestyj.com or use the feedback widget in the app. We read every message and prioritize features based on customer needs. Many of our best features came directly from user suggestions, so your input genuinely shapes the product.

Question 6

Is there a community or forum where I can connect with other Prestyj users?

Accepted Answer

Not yet, but it's on our roadmap. For now, we stay connected with customers through email updates, product announcements, and our social channels. If you want to connect with other real estate professionals using AI tools, let us know—we might organize a virtual meetup or Slack community if there's enough interest.

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